Gardeners Purley Terms and Conditions

These Terms and Conditions set out the basis on which garden services are provided by Gardeners Purley. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to these terms. They are designed to ensure a clear, fair, and consistent service arrangement for all parties. In these terms, references to “we”, “us”, and “our” mean Gardeners Purley, and references to “you” or “the customer” mean the person or business requesting the service.

Our gardening services may include routine maintenance, lawn care, pruning, planting, hedge work, clearance, and related outdoor tasks agreed in advance. All work is subject to site conditions, access, weather, and the scope agreed at the time of booking. The customer is responsible for ensuring that the information provided is accurate and complete, especially where the work involves access restrictions, hidden hazards, or specific timing requirements.

These terms apply to all garden services unless a written variation has been agreed by both parties. They should be read together with any written quotation, estimate, booking confirmation, or service agreement. If there is any inconsistency between documents, the most recent written confirmation from us will apply, unless required otherwise by law.

Booking Process

Requests for a gardening appointment may be made through our usual enquiry channels and are treated as invitations to quote or confirm availability, not as an immediate binding contract. A booking becomes active only when we have confirmed the service in writing, verbally, or by other clear communication and the customer has accepted the proposed scope, timing, and pricing basis. We may ask for photographs, measurements, or other details to assess the work properly.

When a booking is made, the customer must provide accurate information about the property, the nature of the gardening task, access to the site, parking restrictions, water supply if relevant, and any known risks. If the work requested changes after confirmation, we may revise the price, timing, or resources required. Gardeners Purley reserves the right to refuse or postpone work where the site conditions make safe or practical completion impossible.

We will aim to attend on the agreed date or within the agreed service window, but all dates are estimates unless expressly stated as fixed. Weather, staffing, equipment failure, traffic, or prior delays may affect attendance. If a delay occurs, we will attempt to notify the customer reasonably promptly and offer a revised time or date where possible. No compensation will be payable for minor delays outside our control.

Payments and Charges

Unless otherwise agreed in writing, charges are based on the quotation, hourly rate, fixed fee, or other pricing structure explained before work begins. Any estimate is given in good faith but may change if the scope of work differs from the original description, if hidden complications arise, or if additional labour or materials are needed. We will normally seek approval before undertaking work that would materially increase the cost.

Payment terms will be stated in the booking confirmation or invoice. Gardeners Purley may require payment in advance, a deposit, partial payment upon completion of a stage, or full payment on completion, depending on the size and nature of the job. Where payment is due on completion, the customer must make payment without unreasonable delay and in any event within the stated invoice period.

Accepted payment methods may include bank transfer, card payment, or other methods notified at the time of booking. Any bank charges, failed payment fees, or collection costs caused by the customer’s breach may be recovered from the customer to the extent permitted by law. We may suspend further work or withhold future bookings where an invoice remains unpaid beyond the due date.

All prices, unless otherwise stated, include only the items specifically listed in the quotation or invoice. Materials, plants, specialist products, parking charges, skip hire, access equipment, or disposal costs may be charged separately. If VAT applies, it will be added at the prevailing rate where required by law.

Cancellations, Rescheduling, and Missed Appointments

If the customer wishes to cancel or reschedule, reasonable notice must be given. The exact notice period may be stated in the booking confirmation, and where no period is stated, at least 24 hours’ notice is expected for standard garden services. For larger or scheduled works requiring staff, materials, or specialist equipment, a longer notice period may be required and will be made clear when the booking is arranged.

Where cancellation occurs after work has been scheduled and resources have already been allocated, we may charge a cancellation fee or recover reasonable costs incurred, including materials purchased specifically for the job, labour preparation time, or third-party charges. If the customer is not present or cannot provide access at the agreed time, this may be treated as a late cancellation or missed appointment and charged accordingly.

We may also cancel or reschedule if circumstances beyond our control make attendance unsafe, impractical, or unlawful. This may include extreme weather, accidents, illness, equipment breakdown, or restricted access. In such cases, we will seek to rearrange the service at a mutually suitable time. Our liability for cancellation in these circumstances is limited to rescheduling or refunding any prepayment for work not carried out.

Customer Responsibilities

The customer must ensure that the area to be worked on is reasonably accessible and that any necessary permissions have been obtained, including landlord consent, management approval, or neighbour cooperation where required. The customer should also remove or secure valuables, fragile items, ornaments, pet equipment, and any personal belongings that could be damaged during gardening work.

The customer must inform us of any hidden hazards, such as unstable paving, underground services, hazardous materials, aggressive animals, dangerous plants, or concealed structures. We are entitled to assume that the site is safe unless told otherwise. If a hazard is discovered during the work, we may stop activity in that area until it is made safe, and any resulting delay or extra cost may be charged to the customer if the hazard was not disclosed.

Where we are asked to work near private property, borders, or shared boundaries, the customer is responsible for confirming the exact areas to be maintained. We will use reasonable skill and care, but we are not responsible for disputes arising from unclear instructions, boundary uncertainty, or pre-existing conditions.

Liability and Service Standards

Gardeners Purley will perform services with reasonable care and skill and in accordance with the agreed scope. If a service is not carried out with reasonable care, the customer must notify us within a reasonable time so that we may inspect the issue and, where appropriate, offer a remedy. Our preferred remedy may include re-performing part of the service, rectifying the issue, or providing a partial refund where legally required.

We are not responsible for loss or damage caused by matters beyond our reasonable control, including but not limited to adverse weather, pre-existing weakness in plants or structures, pest infestation, poor soil condition, disease, or hidden defects in the garden or property. We are also not liable for deterioration that naturally occurs after work has been completed, including regrowth, seasonal change, or plant failure due to factors outside our control.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Subject to this, our total liability for any claim arising out of or in connection with a service shall be limited to the amount paid or payable for the specific work giving rise to the claim, except where a greater limit is required by law.

We do not accept responsibility for indirect or consequential losses, including loss of profit, loss of opportunity, or inconvenience, except where such exclusion is prohibited by law. The customer is encouraged to raise concerns promptly so that any issue can be assessed and, where possible, resolved efficiently.

Waste Removal and Environmental Compliance

Where garden waste is removed as part of the service, it will be handled in accordance with applicable UK waste legislation and environmental standards. Unless specifically agreed otherwise, the customer remains the producer of any waste generated at the property, although we may act as the carrier or arrange disposal where this forms part of the service. Any waste handling charge will be explained in advance where reasonably possible.

We may transport green waste, soil, branches, cuttings, and similar materials to an authorised disposal or recycling facility. Waste may not be left on public land, in unsuitable containers, or in a way that could cause nuisance or environmental harm. If the customer requests that waste be left on site, the customer must provide a lawful and suitable storage area. We reserve the right to decline removal where the waste is hazardous, contaminated, or otherwise unsuitable for standard garden disposal.

The customer must disclose if the waste includes items that may require special treatment, such as asbestos, chemicals, treated timber, sharps, invasive plant species, or other controlled materials. Such items are not ordinarily accepted under standard gardening services and may require specialist handling at additional cost or may be refused altogether. Any illegal or non-compliant waste disposal request will be declined.

Materials, Plants, and Property Damage

If we supply plants, compost, topsoil, seed, fertiliser, mulch, or other materials, any descriptions provided are intended as a reasonable indication only. Natural products may vary in size, colour, yield, or growth. We cannot guarantee long-term establishment unless expressly agreed in writing and subject to appropriate aftercare, weather, and site conditions.

Reasonable care will be taken to avoid damage to lawns, paving, fences, ornaments, irrigation systems, and other property features. However, outdoor work often involves uneven ground, heavy tools, and variable surfaces, which can create unavoidable risk of minor disturbance. The customer accepts that some incidental impact may occur during normal garden maintenance, provided the work is performed with reasonable care and skill.

If property damage occurs and is clearly attributable to our negligence, we will assess the issue promptly and may repair, replace, or compensate in line with our liability provisions. We are not responsible for damage caused by weak structures, faulty installations, lack of maintenance, or pre-existing deterioration.

Termination and Suspension

We may suspend or end a service agreement immediately if the customer fails to pay, provides false information, refuses access, creates an unsafe environment, or behaves abusively toward our staff or contractors. If termination occurs due to the customer’s breach, any outstanding charges for work completed or costs incurred will remain payable.

We may also suspend work if continuing would pose a health and safety risk or breach any legal requirement. In such cases, we will notify the customer where reasonably possible and explain the reason for suspension. Once the issue has been resolved to our reasonable satisfaction, we may agree to resume the service, subject to availability.

General Terms

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or remedy on one occasion does not waive our right to enforce it later. No person other than the customer and Gardeners Purley has any rights under these Terms unless otherwise required by law.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time of booking will apply to the relevant service unless a later written variation has been agreed. Customers are encouraged to review the terms before each new booking.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the services, these Terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. The aim is to keep the service clear, professional, and fair for all gardening work undertaken by Gardeners Purley.